At Uniprogen Healthcare LLP, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy. Please read the following policy carefully to understand your options for returning or exchanging items and requesting a refund.

1. Eligibility:

  • To be eligible for a return and refund under our 7-day policy, the item must be unused, in its original condition, and returned in the original packaging.
  • Any item that is damaged, used, or not in its original condition may not be eligible for a refund.

2. Timeframe:

  • You have 7 days from the date of receipt to initiate a return or exchange request.
  • After 7 days, we may not be able to process your return or offer a refund.

3. Return Process:

  • To initiate a return, please contact our customer service team within the 7-day timeframe to request a return authorization.
  • Once your return request is approved, you will receive instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return package.

5. Inspection and Refund:

  • Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • If the item is deemed eligible for a refund, we will process the refund to the original method of payment within a reasonable timeframe.

6. Exclusions:

  • Certain items may not be eligible for return or refund, including but not limited to personalized items, clearance or final sale items, and perishable goods.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may request evidence of the damage or defect, such as photographs, to facilitate the resolution process.

8. Contact Us:

  • If you have any questions or concerns about our return and refund policy, please contact our customer service team for assistance.

Thank you for choosing Uniprogen Healthcare LLP. We appreciate your business and strive to provide exceptional service to our customers.